by Softshop S.A.
WhatsApp customer service for businesses
Inbox 360 is a shared WhatsApp inbox for businesses. Your whole team answers your customers from one web platform, with an optional AI assistant. Built and operated by Softshop S.A. in Asunción, Paraguay.
Contact usHow it works
- 01Connect your WhatsApp numberYour business connects its own WhatsApp Business number to Inbox 360 through Meta's official sign-up flow.
- 02Answer from one shared inboxEvery conversation with your customers arrives in one web inbox, where your agents read and reply.
- 03Follow every messageSee whether each message was sent, delivered or read, and why it failed if it did.
Features
- Shared inboxAll your WhatsApp conversations in one place, for your whole team.
- Message templatesUse your approved WhatsApp templates to reach customers when the 24-hour window is closed.
- Delivery statusSent, delivered, read or failed, for every message.
- Optional AI assistantIt can suggest or write replies from your own knowledge base, only inside the 24-hour window. Your customers are told, an agent can take over at any time, and you can turn it off.
- Your data stays yoursEach business only sees its own number and conversations. We do not sell your data or use it for advertising.
Who it's for
Businesses that serve their customers on WhatsApp and want their whole team to answer from one place.
Get started
Inbox 360 is set up for each business by Softshop. Write to info@softshop.com.py and we will help you connect your number.
Privacy and terms
- Privacy PolicyWhat information we process, why, and your rights.
- Terms of ServiceThe conditions for businesses that use Inbox 360.
- Data DeletionHow to request the deletion of your data.
En español: Política de Privacidad · Términos de Servicio · Borrado de datos